Kleening Edge FAQs

Read on to see frequently asked questions about our service. If you have a question you don't see answered here please submit it through the general contact form at the bottom of our site, as we update this FAQ list periodically.

1. I don't live in the city, what areas do you service?

   1. Currently we serve the following areas: Edmonton, Spruce Grove, Sherwood Park, Leduc, St. Albert and Beaumont.

2. Why do I need to fill out my availability when submitting a form?

   1. This saves you time when you request to book a service with us. We can immediately check our schedule for an opening that suits you and get back to you right away with our availability, all while answering your questions and figuring out the details of your service request. Our open spots fill up quickly, so having your availability first can reduce your wait time by a whole week. If after answering your questions you choose not to enlist our services, we simply 'pencil you out' of the schedule, no harm no foul.

3. Myself and/or a member of my household has been sick or travelled in the two weeks prior to a scheduled service.

   1. Please let us know, and ensure you are following current AHS guidelines.

4. Do you have insurance?

   1. Yes, we are fully bonded and insured.

5. How long does cleaning usually take?

   1. We work in teams of three to four people to clean quickly without sacrificing quality. Usually a couple hours is lots of time, depending on your needs.

6. Why are all estimates done in person? Is there another option?

   1. The only way an estimate can be accurate is if we have assessed the jobsite in person. Therefore in person assessments is the only way we will provide estimates. We are willing to do zoom meetings under extenuating circumstances as a way to help clients who want to further clarify their needs with us without meeting in person. However no official estimate will be provided after a video meeting.

7. What payment methods do you accept?

   1. Right now we only accept e-transfer, cash or cheque.